FAQ

Our hourly rate is charged per cleaner, per hour.
This price is generally quoted to include GST.
We normally work in a team of 2 or more.
And each man hour is charged for the time we spend cleaning.

As an example, if you book a 3 hour clean and there are 2 cleaners who come to your home, each cleaner will work for 1 hour and 30 minutes each, a total of 3 hours.

We accept the following payment options:

Bank Transfer
Credit/Debit Card online or by phone
Afterpay
Paypal

All payments are due with in 7 days of service.

There will be a $5 a day charge for late payment.

We normally work in a team of 2 cleaners for regular cleaning.

When we have a request for a spring clean, or end of lease clean you can normally expect 3 or more cleaners who attend.

We always try to send the same team each visit. This ensures consistency and peace of mind.
However there may be unforeseen circumstances that prevent this from happening, such as illness, planned holidays or emergencies.

Please rest assured we have highly trained staff, coupled with good customer notes on each specific job, so if there is a last minute change we do minimise any difference by ensuring our procedures are correctly followed.

No, you do not need to be at home.

But please make sure that you discuss a safe way for us to enter your home.

We do have a key numbering system to ensure we keep your home key safe and secure should you decide to leave us with a key to enter your home.

No, you dont need to provide any of this.

Our cleaners will bring with them all the products and equipment to perform the job.

Our rags and mop heads are never re-used from job to job. Thats a BIG no, no for us.
We bag up our dirty rags and mops and they are all hot washed and hot dried daily. Ensuring we only bring into your home clean material to use.

If you have a specific product request or delicate material in your home such as marble, you should ensure this is disclosed during your booking process so that our teams are aware of this and can care for your home in the best possible way.

We have a range of quality products and most of these are 99% environmentally and allergy friendly.

We do use bleach and oven cleaner, on occasion and only where necessary, and utmost care is always given when using this chemical.

We also use essential oils in some of our products and air freshner to compliment our harmonious finish.

All of our team members have gone through our employment checks, references and have national police checks. We go above and beyond to ensure the staff that enter your home are trustworthy and ethical on top of being a talented cleaner.

Yes, we are fully insured by public liability and workers cover.

Please contact the office as soon as possible and provide us with as much notice as possible!

You can reach us on: 0405 849 983
or info@sparkclean.com.au

Cancellations with less than 12hrs notice will incur a 100% Service Charge.
Cancellations with less than 24hrs notice will incur a 50% Service Charge.
Cancellations with more than 24hrs notice will not incur a charge! 
If you are not home, or we cannot enter your home (No-Show) you will incur the full charge of the cleaning.

Yes there is a last minute cancellation charge - only applicable if you cancel with less than 24hrs notice.

Cancellations with less than 12hrs notice will incur a 100% Service Charge.

Cancellations with less than 24hrs notice will incur a 50% Service Charge.

Cancellations with more than 24hrs notice will not incur a charge! 

If you are not home, or we cannot enter your home (No-Show) you will incur the full charge of the cleaning.

Please feel free to ring us with any of your other questions on: 0405 849 983
Or you can email us at info@sparkclean.com.au